Returns & Exchanges
At Bruichladdich Distillery, we take pride in the quality of our spirits; if your order arrives damaged or is incorrect, we offer a 14-day return window to ensure your complete satisfaction.
Contact Our Team
Email our customer support within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Documentation
For damaged or faulty bottles, please attach clear photographs of the packaging and the seal to expedite the review process.
Secure Packaging
Once your return is authorized, ensure the bottle is securely packed in its original transit packaging to prevent further breakage during transit.
Refund Processing
After we receive and inspect the returned item at the distillery, your refund will be issued to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing